Raed Business Systems have gone Live

Raed business systems are running live since January 6, 2007. In a so called "Big Bang" approach all business systems including finance, human resources management, applied & scientific research, purchasing, inventory (storehouse), maintenance, projects, safety & security, food services, public relations, book department, and administrative affairs are ready for usage by end users all over the University.

 

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Project Update/Newsletter PDF

Awareness Seminar December 06, 2006 Download PowerPoint presentation
Awareness Seminar November 08, 2006 Download PowerPoint presentation

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ITC Call Center Helps End Users

The newly established Call Center at the Information Technology Center is handling hundreds of calls since the portal and e-business suite went live on January 6, 2007. In order to provide post-implementation support to all users elaborate arrangements have been made by the Raed Team. In this regard, five levels of support will be available from the ERP Support Center located in Building 21 (Room 720) as well as the ITC in Building 14 as follows:

Supported by	Description	Level
ITC Call Center	Infrastructure support comprising desktop computing,connectivity to servers, printing,scanning,among others	1
ITC Call Center	General End User support comprising all services offered to this category of users	2
Applications Administrators, Applications Developers	Functional End User support	3
Applications Administrators, Applications Developers	Business process support	4
Project Management Team	Strategic support	5

 

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Raed Portal Provides Role Based Access and Functionality

The KFUPM community logins to Raed portal to access business systems through a secure single sign on facility. The portal offers role based functionality for faculty, staff and student users. A large number of channels have been built which may be added by the users as per their own choice. The channel will provide feed of latest data and user defined functionality.

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Online Purchasing Requests will be received from January 13, 2007

Purchasing Department has confirmed that online purchasing requests through Oracle E-Business Suite are currently put on hold since the Purchasing Department is clearing the backlog of pending purchasing requests and purchase orders that were not committed from the last year's budget. However, online requests will be received effective Saturday, January 13, 2007. Meanwhile, if you have an urgent request for purchasing, please contact Director, Purchasing Department for processing.